FAQs

General Questions

What services does RAKI provide?

RAKI offers IT asset disposition (ITAD), e-waste recycling, secure data destruction, and environmental compliance services. We cater to a wide range of clients including corporations, government agencies, SMBs, educational institutions, OEM manufacturers, healthcare facilities, and more.

What items do you accept for recycling?

We accept a variety of electronic devices and IT equipment including servers, desktops, laptops, monitors, data storage devices, mobile devices, networking equipment, office equipment, consumer electronics, medical equipment, and more. For a detailed list, please visit our Accepted Items page.

What is Sort and Settle?

Customer’s best value with max return on IT Assets.

Is there value in your old equipment?

You don’t have time to provide details. This is not an issue, your equipment is delivered to us and we do the research and give you the results. Our customers get a settlement within 30 days and no need to wait for the items to sell; you are paid based on Fair Market Value. We have a full team of dedicated techs, sales people and a vast network to get you the best return for your used hardware.

Data Destruction

How do you ensure data is securely destroyed?

We use industry-leading methods for data destruction, including data wiping, and physical destruction of storage devices. We provide certificates of destruction to confirm that your data has been securely erased or destroyed.

Compliance and Certifications

What certifications does RAKI hold?

RAKI is fully certified with ISO 14001:2015 (Environmental Management), ISO 9001:2015 (Quality Management), ISO 45001:2015 (Occupational Health and Safety Management), R2 (Responsible Recycling) V3, and is approved by the Texas Commission on Environmental Quality (TCEQ). We also comply with all relevant EPA, federal, state, and local guidelines.

Are your recycling practices environmentally friendly?

Yes, we are committed to environmentally responsible practices. Our recycling processes ensure that electronic waste is properly disposed of and that reusable materials are recovered and recycled in compliance with environmental regulations.

Logistics and Pickup

How do I schedule a pickup for my electronic waste?

You can schedule a pickup by contacting us at contact@rakicomp.com or calling 713-974-2001. We offer flexible scheduling options to accommodate your needs.

Do you offer services for corporations with multiple locations?

Yes, we specialize in providing coordinated IT asset management and recycling services for corporations with multiple locations. We ensure a seamless and efficient process across all sites.

What is White Glove Service?

Our White Glove Service offers a hassle-free experience where our experienced crew handles the entire process, including palletization and transportation of your equipment. This service is ideal for clients looking for comprehensive and secure handling of their IT assets.

Do you offer Service in all United States?

Yes, indeed, we operate nationwide.

Security and Privacy

How do you ensure the security of our data during the disposal process?

We prioritize data security at every step of the disposal process. Our secure chain of custody, certified data destruction methods, and strict adherence to regulatory standards ensure that your data is protected throughout the entire process.

Contact and Support

How can I get in touch with RAKI for more information?

You can contact us via email at contact@rakicomp.com or call us at 713-974-2001. Our team is ready to assist you with any questions or concerns you may have.

Where is RAKI located?

RAKI is based in Houston, Texas but we provide services to clients nationwide. For specific location details and directions, please visit our Contact Us page.